SPA ETIQUETTE / FAQ
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24-HR CANCELLATION POLICY
Your appointment time is reserved especially for you. Your practitioners will be prepared and ready to provide you with their complete attention and focus. Since time is not replaceable, we require a minimum of 24 hours’ notice when rescheduling or cancelling your single appointment and 72 hours’ notice if cancelling a group or package of 3 or more services. 50% of each service scheduled will be charged for cancellations under 24 hours (or 72 hours for groups). The full amount for each service will be charged for missed appointments with no notification beforehand.
WHAT IF I’M LATE TO MY APPOINTMENT?
If you arrive late to your appointment we will do our best to accommodate you IF time allows. Please expect your service to end at the originally scheduled time since we are typically fully booked and there is likely another appointment after yours. The originally scheduled appointment fee will apply.
WHAT TO KNOW BEFORE YOUR APPOINTMENT
Try not to schedule a huge event after a relaxing spa day (facial, massage or body treatment). We do not have a locker room and do not allow blow dryers to ensure we instill peace and quiet throughout the spa. For the ultimate treatment and indulgence: you may get oil in your hair, leave with no make-up or messy hair and hopefully be wonderfully relaxed. Provide yourself enough time after your appointment(s) to “redo” yourself if you have somewhere fancy to be.
When booking your appointment, notify our staff of:
- Known allergies
- Special health care needs/concerns
- Mobility issues: Some of our treatment rooms are upstairs so be sure to inform us if stairs are a struggle so we can accommodate to your needs.
- If pregnant, advise how many weeks along you are, and with high-risk pregnancies that you’ve received a doctor’s written permission
- If you’d like to request a specific Team Member or Therapist
HOW TO PREPARE FOR YOUR APPOINTMENT
Please allow ample time for parking and using the restroom before your appointment begins. (The Lift Bridge goes up every half hour during the summer season) We offer herbal tea when you arrive so you are welcome to come 5-10 minutes early to relax if you want. If possible, schedule your spa treatment on a day where you do not have to go right back to work or have an event so you can receive the maximum benefit of your session!
PEACE AND QUIET
Treatments are always in progress. Please speak softly upon entering the spa. Please silence your cell phone before you come through the front door and lower your voice to ensure all Vital guests have a quiet, relaxed spa environment. If you are accompanied by a child, ensure you watch them carefully: quiet is necessary to be sure guests receiving treatments are not interrupted.
EXPECTANT MOTHERS
If you are receiving massage in your first trimester: it is recommended to have an approval note prepared from your doctor before you come in for your massage. When booking your massage or facial, please notify our staff of any areas of sensitivity, or if you’ve been sensitive to any particular smells or products while pregnant. We offer extra pillows, wedges and extra padding to make sure you are comfortable. NOTE: For safety reasons, Vital does not offer certain types of massage, hot stone massage, or body wrap treatments to expecting mothers.
PAYMENTS & DISCOUNTS
We need to have a payment method on file when making a reservation. We accept all major credit cards.
GRATUITY
Gratuity is a standard practice among the service industry and is not built into the price of your service. If you would like to leave your practitioner a tip, you may tip in cash or use your credit card when checking out. 15-20% is customary for all service providers.